STORE POLICY

PAYMENTS

 

All prices listed on MoonChild.nz are in New Zealand Dollars (NZD)


We do not currently offer International Orders


Payments are processed through 100% secure website latest SSL encryption

We currently accept ALL major credit cards and PAYPAL

 


REFUND POLICY


MoonChildNZ does not offer refunds for change of mind purchases.

If you change your mind about your purchase, we will offer you a store credit or a product exchange (to the value of the product that had been purchased) please note that this will be minus any shipping costs that have been paid. 

If you would like to return a product, please note that delivery costs are at your own expense. 

MoonChild will consider a refund for any purchase if the product is faulty at the time of delivery. 

Once your product has been shipped and delivered to you and is received by you in perfect condition, MoonChild NZ is thereafter not liable or responsible in any way if you inadvertently damaged the item yourself.


Please ensure you contact us within 48 hours of receiving the order if you wish to discuss an issue - helpdesk@moonchild.nz

MARKETS & SOCIAL-MEDIA


Any and all products that are purchased either online via social-media or physically at a market cannot be returned or exchanged for a change-of-mind issue.

If the product is faulty it is important that you contact us directly within 14-days of purchase with proof-of-fault and confirmation of when purchased.

 


SHIPPING


To return your product, email helpdesk@moonchild.nz for returns information

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 


ORDER TRACKING

 

Great care is taken to ensure your order is protected prior to and throughout delivery, please contact us if there is an issue with the order. We track all of our orders and will supply you with a tracking number upon request. If your item has failed to arrive please let us know so we can look into the matter. If your item is damaged please also let us know as soon as you can.

 


PRIVACY

We will never share your information or keep your payment details on file. 

 


PRODUCT UNIQUENESS


Please note that your order will highly likely not match the image of the item online, as all crystals are different and unique it is impossible for any products to look the same. Crystals also have their own unique shape, structure, perfections and imperfections. Please contact us if you have a serious issue with the product you have received. Please note photos taken with professional lights

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